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  1. SHIPPING 24/48h | 🚚 FREE DELIVERY 🚚 | REVIEW 4.9/5 ⭐⭐⭐⭐⭐

Your questions

ORDER

  • IS IT POSSIBLE TO MODIFY MY ORDER?

Yes, it is possible to modify your order. However, you only have 24 hours to make the change. 
You just have to send us a message to our email address (info@atelier-atypique.fr ) to inform us of the change to your order.

  • I ONLY RECEIVED PART OF MY ORDER, IS THIS NORMAL?

If you only receive part of your order, this is normal. Items are often shipped separately. Don't worry, the rest should arrive soon!

If, after 15-20 working days, the rest of the order has not arrived, contact us via our email box (info@atelier-atypique.fr ) . 

DELIVERY

  • IS IT POSSIBLE TO CHANGE MY DELIVERY ADDRESS?

Yes, it is possible to change my delivery address. However, you only have 24 hours to make the change.

You just have to send us a message to our email address (info@atelier-atypique.fr ) to inform us of the change to your order.

  • WHEN WILL I RECEIVE MY ORDER?

Delivery times are on average 3 to 9 working days depending on the product. 

If the order has not arrived after 30 working days, contact us via our email address (info@atelier-atypique.fr ) .

  • CAN I COLLECT MY ORDER FROM A UPS RELAY POINT?

No, it is not possible to collect your order from a UPS collection point.

  • I HAVE NOT RECEIVED MY PACKAGE YET - WHAT SHOULD I DO?

Average delivery times are 3 to 9 working days.

If the order has not arrived after 10-15 working days, contact us via our email address (info@atelier-atypique.fr).

  • DO YOU OFFER FREE SHIPPING?

Yes, we offer free shipping within Continental Europe, regardless of the basket value. For the rest of the world, shipping costs may vary depending on the destination and the weight of the package.

ORDER PROGRESS

  • HOW TO PLACE AN ORDER?

You can place your order online directly on our website www.atelier-atypique.fr

  • WAS MY ORDER PLACED SUCCESSFULLY?

After placing your order, you will receive a confirmation email directly. If you have not received it, your order has failed.

In this case you will need to restart the order.

If this does not work, contact us via our email address (info@atelier-atypique.fr).

  • WHY HAVE I NOT RECEIVED AN ORDER CONFIRMATION BY EMAIL?

If you have not received a confirmation email, your order has not been placed.

If this does not work, contact us via our email address (info@atelier-atypique.fr).

PAYMENT AND SECURITY

  • WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payment by credit card and via Paypal.

  • WAS MY PAYMENT SUCCESSFUL?

If your payment was successful, you will receive an order confirmation email.

If you did not receive this email, please check that your email address is spelled correctly.

  • IS MY PAYMENT DATA SECURE?

Your payment details are well secured.

We use the leading payment service Stripe, which ensures optimal security of your payment data.

  • DO YOU STORE MY PAYMENT DETAILS?

No, we do not store your payment data.

PROMOTIONS

  • HOW DO I USE MY PROMOTIONAL CODE?

When ordering, you can enter your code in the box provided. Once you have entered it, the discount will be automatically applied.

If it doesn't work, check that the code is spelled correctly.

COLLABORATION

  • I'M A SOCIAL MEDIA INFLUENTIAL - IS A COLLABORATION POSSIBLE?

Yes, this is possible.

Contact us via our email address: info@atelier-atypique.fr